Akademik Veri Yönetim Sistemi
EUROPEAN JOURNAL OF GENERAL PRACTICE, cilt.21, sa.4, ss.238-245, 2015 (SCI-Expanded, Scopus)
Background: After the health reform in 2003, a need emerged to monitor patient satisfaction in Turkey.Objective: To evaluate patient satisfaction with family practice in Turkey and compare with some other European countries.Methods: The study was performed on a countrywide representative sample from all the 81 provinces of Turkey. Data were collected during the years 2010-2012 from patients visiting family practice centres. A three-year repeated cross-sectional study was conducted using the EUROPEP instrument. Twenty-six questions with a five-point Likert scale were applied. Primary outcome measures of the study were the mean EUROPEP scores (min. 1, max. 5).Results: Mean ( SD) EUROPEP scores for the years 2010 (n = 34 472), 2011 (n = 34 764), and 2012 (n = 32 667) were 4.09 +/- 0.77, 4.29 +/- 0.59, and 4.42 +/- 0.54 respectively (F = 1565.37; P < 0.001). The mean satisfaction percentage was calculated as 88.3%. Areas of lowest satisfaction were Being able to speak to the GP on the telephone,' Getting through to the practice on the phone,' and Physical conditions of the family practice.'Conclusion: Although in small increments, patient satisfaction with family practices in Turkey has increased during the last few years.