The Effect of Trust on Mobile Banking Usage: The Mediating Roles of Perceived Ease of Use

Kabakuş A. K., Küçükoğlu H.

EKONOMSKI VJESNIK, sa.35, ss.231-246, 2022 (ESCI) identifier

  • Yayın Türü: Makale / Tam Makale
  • Basım Tarihi: 2022
  • Doi Numarası: 10.51680/ev.35.2.1
  • Dergi Adı: EKONOMSKI VJESNIK
  • Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI)
  • Sayfa Sayıları: ss.231-246
  • Atatürk Üniversitesi Adresli: Evet

Özet

Abstract

Purpose: Th is study primarily examines the mediating eff ect of perceived usefulness and perceived ease of use on the relationship between trust and mobile banking use.

Methodology: For this purpose, university students studying at diff erent levels at a state university in Turkey were chosen as the research population and the data were collected through a fi eld study using a convenience sampling method and a face-to-face survey technique. SEM data analysis was conducted by using SPSS v20 and AMOS v20.

Results: Th e fi ndings revealed a direct and positive relationship between the trust factor and mobile banking platform usage, and that the factors of perceived usefulness and perceived ease of use have a partial mediating eff ect in this relationship.

Conclusion: As a result, it is predicted that many diff erent factors aff ect user preferences in the use of mobile banking platforms, these factors directly or indirectly aff ect compliance, adoption, and use, and it is necessary to focus more on these factors for the future of banking with the eff ect of digitalization.